Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for District of Columbia County

These are the results for consumer specific consumer resources for District of Columbia County. The listing is grouped by primary service category, then sorted alphabetically.

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Complaint Assistance

• National Fraud Information Center (NFIC)
  Use their "Online Incident Report Form" to report phone or mail fraud, fraudulent advertisements in magazines, newspapers, and television, or fraud via commercial online services or the Internet. (Washington, DC)
  
• Office for Victims of Crime (OVC) - Dept. of Justice
  The Office for Victims of Crime offers information and publications about state victim assistance and compensation programs, as well as advice and resources for victims of a variety of crimes. (Washington, DC)
  
• Office of Consumer Complaints, Federal Maritime Commission (FMC)
  The Federal Maritime Commission (FMC) is an independent regulatory agency responsible for the regulation of oceanborne transportation in the foreign commerce of the U.S. The Office of Consumer Affairs and Dispute Resolution Services provides a number of services designed to assist shippers, carriers, cruise operators and other industry participants resolve commercial disputes or problems related to the business practices of regulated entities including, an Ombuds… (Washington, DC)
  
• Office of The Real Estate Settlement Procedures Act (RESPA) (HUD)
  Provides information about The Real Estate Settlement Procedures Act (RESPA), a consumer protection statute first passed in 1974. The purposes of RESPA are 1. to help consumers become better shoppers for settlement services and 2. to eliminate kickbacks and referral fees that unnecessarily increase the costs of certain settlement services. Provides information about RESPA's required disclosures and enforcement, how to file a complaint and others. (Washington, DC)
  
• Securities and Exchange Commission (SEC)
  Handles complaints about stock brokerage firms, mutual funds, stock transactions, stolen or lost certificates, and insider trading. The Commission is responsible for preventing fraud and deception in the purchase and sale of securities and this office and also administers federal laws involving securities and finances to protect investors and the public. (Washington, DC)
  

Computers and Internet

• Center for Democracy and Technology
  The Center for Democracy and Technology is a non-profit public interest organization working to keep the Internet open, innovative, and free. With expertise in law, technology, and policy, CDT seeks practical solutions to enhance free expression and privacy in communications technologies. CDT is dedicated to building consensus among all parties interested in the future of the Internet and other new communications media. (Washington, DC)
  

Consumer Agencies

• Appleseed
  A non-profit network of 17 public interest justice centers in the United States and Mexico, Appleseed is dedicated to building a society in which opportunities are genuine, access to the law is universal and equal, and government advances the public interest. Appleseed uncovers and corrects injustices and barriers to opportunity through legal, legislative and market-based structural reform. Working with our huge pro bono network, we… (Washington, DC)
  

Consumer Information

• Administration on Aging
  Government site includes a directory of state agencies on aging, a directory of state long-term-care ombudsmen, and a link to the Eldercare Locator to help you contact local service agencies. (Washington, DC)
  
• American Association for People with Disabilities (AAPD)
  This non-profit agency provides resources that help people with disabilities receive the economic and social fairness and political freedom that they deserve. The website also contains links to a vast amount of national, state, and local programs that will aid people with disabilities. (Washington, DC)
  
• Americans with Disabilities Act (ADA) Information Line, (DOJ)
  The U.S. Department of Justice provides information about the Americans with Disabilities Act (ADA) through a toll-free ADA Information Line. This service permits businesses, State and local governments, or others to call and ask questions about general or specific ADA requirements including questions about the ADA Standards for Accessible Design. ADA specialists are available Monday through Friday from 9:30 AM until 5:30 PM (eastern time)… (Washington, DC)
  
• Antitrust Division, (DOJ)
  The mission of the Antitrust Division is to promote economic competition through enforcing and providing guidance on antitrust laws and principles. (Washington, DC)
  
• Appleseed
  A non-profit network of 17 public interest justice centers in the United States and Mexico, Appleseed is dedicated to building a society in which opportunities are genuine, access to the law is universal and equal, and government advances the public interest. Appleseed uncovers and corrects injustices and barriers to opportunity through legal, legislative and market-based structural reform. Working with our huge pro bono network, we… (Washington, DC)
  
• Aviation Consumer Protection Division and Enforcement
  The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the Department of Transportation’s (Department) aviation economic, consumer protection, and civil rights requirements. The… (Washington, DC)
  
• Bureau of Citizenship and Immigration Services (BCIS), (DHS)
  The USCIS is responsible for the administration of immigration and naturalization adjudication functions and establishing immigration services policies and priorities. These functions include: adjudication of immigrant visa petitions; adjudication of naturalization petitions; adjudication of asylum and refugee applications; adjudications performed at the service centers, and all other adjudications performed by the INS. Please visit the website for more information regarding the department. (Washington, DC)
  
• Bureau of Engraving and Printing (BEP), (DOTT)
  The mission of the Bureau of Engraving and Printing (BEP) is to serve as the Federal Government's most secure and efficient source of vital Government securities. The Bureau manufactures the financial and other securities of the United States. Accordingly, the Bureau designs, prints, and furnishes a large variety of security products, including Federal Reserve notes, U.S. postage stamps, Treasury securities, identification cards, naturalization certificates, and… (Washington, DC)
  

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